Tag: commercial
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Authoritarian leadership and innovation
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What has Korean Air flight 801 got to do with creativity and innovation in your company?
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Fear and Loathing in Strategy
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Why the most common motivator for strategic decisions is the wrong one
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The road to salvation for “Pants 2 You”
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How to change ‘Pants 2 You’ into a customer focussed organisation which is honest and open in its approach to improving the customer experience.
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“Pants 2 You” is a poor customer message
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Why corporate culture and individual employee behaviour has to be compatible with understanding and empathising with your customers.
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