Tag: users

Mari case study

June 7, 2010

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chris

Getting into the detail of how a product really meets a customer’s needs.
Skin deep customer focus

May 10, 2010

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chris

Is your customer focus two faced?
Barriers to adoption

February 25, 2010

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chris

Why the benefits of innovation are not necessarily enough to overcome the barriers to adoption
Sketching User Experiences

February 20, 2010

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chris

A review of Bill Buxton’s book
Has Dyson lost his way?

October 24, 2009

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chris

Fulfilling unmet needs is not enough
The road to salvation for “Pants 2 You”

June 22, 2009

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chris

How to change ‘Pants 2 You’ into a customer focussed organisation which is honest and open in its approach to improving the customer experience.
Tell me a story

May 29, 2009

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chris

Customer stories that get your team into the mind of the customer
Redboard

May 18, 2009

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chris

A software product that solves real problems comes to market ready and proven.
Adhocism: power to the people

May 10, 2009

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chris

Why we should set our users free.
Are We Making Our Users Google Stupid?

April 8, 2009

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chris

Is our increasingly sophisticated and smart software products making our users more stupid?